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Shipping Policy


Thank you for visiting and shopping at Downey Store. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

Order Processing: up to 5 days

Shipping Time Estimates (US): 2-4 Weeks
Shipping Time Estimates (INTL): 3-8 Weeks

Due to stock status and time differences, we will choose to ship your item from our first available warehouse for fast delivery.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 72 hours.

Customs, Duties and Taxes

Downey Store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Downey Store is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.